MTN,
a leading telecommunications company with presence in 22 countries in
Africa and the Middle East, has signed a multi-year agreement with
Ericsson to implement, support and manage Ericsson’s Order to Cash
suite. This solution enables MTN to standardize the customer experience
of its products and services in all the markets it is operational.
As part of the agreement, Ericsson will be responsible for the
replacement of all legacy infrastructure with its new Charging System,
Ericsson Multi Activation and Ericsson Multi Mediation across all MTN
operations, enabling customers to activate new services more efficiently
and to better monitor their data cost and usage. It will also enable
MTN to respond more efficiently to customer related complaints.
Ericsson will support, operate and manage this suite of products to
ensure the benefits are realized across all MTN operations. Ericsson’s
Managed Services will allow for an agile launch of services, thus
increasing MTN’s capacity for innovation and speed that are essential
for a sustainable and successful business differentiation.
Group Chief Technical Information Officer, MTN, Jyoti Desai, said: “The
new Ericsson Charging System will enable a host of new services like
catalogue orchestrated charging, flexible refill and community charging,
among several other different voice and data offerings for MTN’s over
220 million prepaid customers. Multi Mediation supports the retrieval
and processing of user data from all network nodes, so that such data
can be made available to the relevant IT back-end systems and billed in
real time. Multi Activation provides MTN with fully automated real-time
fulfillment capabilities.
Vice President and Head of Global Accounts, MTN, Seckin Arikan, said:
“Operators need to be fast, flexible and in control to deliver great
experiences to their customers, operate efficiently and deliver
innovative new offerings to stand out in today’s marketplace. Our
end-to-end solutions help operators meet these challenges by helping
them quickly develop new products, new packaging as well as pricing
models that target specific user preferences, reducing time-to-market.
This agreement not only reinforces our partnership with MTN but places
them in prime position to fulfill their strategic ambitions. Together,
we will continue to develop innovative offerings suitable for all MTN
operations.”
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